Privacy Policy

Last updated: March 2026

1. Introduction

Wynyard Pest Control Limited ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, store, and share your personal data when you use our website, contact us, or use our pest control services.

We are the data controller for the personal data we process. Our contact details are:

• Company: Wynyard Pest Control Limited
• Registered address: Business Central, 2 Union Square, Darlington, County Durham, DL1 1GL
• Company registration: 08557917
• VAT registration: GB216344919
• Email: info@wynyardpestcontrol.co.uk
• Phone: 07851 185689

2. What Data We Collect

We may collect the following types of personal data:

• Identity data: your name, job title, and company name
• Contact data: your email address, telephone number, and postal address
• Service data: details of the pest control services we provide to you, including site addresses and service reports
• Communication data: records of correspondence between us, including emails, phone calls, and contact form submissions
• Technical data: your IP address, browser type, operating system, and information about how you use our website (collected via cookies)
• Payment data: bank details or payment card information provided for settling invoices

3. How We Collect Your Data

We collect personal data through:

• Our website contact form and quote request form
• Phone calls and emails you send to us
• Face-to-face meetings and site surveys
• Third-party referrals (for example, letting agents or property managers)
• Cookies and similar technologies on our website (see our Cookie Policy for details)

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide pest control services you have requested
• To respond to your enquiries and provide quotes
• To manage our contract with you
• To send you service reports, invoices, and related correspondence
• To send you information about our services where you have consented or where we have a legitimate interest
• To comply with our legal and regulatory obligations
• To improve our website and services

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering a contract
• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services, marketing, and business administration, provided your rights do not override those interests
• Legal obligation: where processing is necessary to comply with a legal obligation
• Consent: where you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications

6. Who We Share Your Data With

We may share your personal data with:

• Our employees and subcontractors who need access to carry out pest control services
• Our accountants, legal advisors, and professional service providers
• Website hosting and analytics providers
• Regulatory bodies such as the Health and Safety Executive, local authority environmental health departments, or the Food Standards Agency where required

We do not sell your personal data to any third party.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. In general:

• Customer records and service reports: retained for 6 years after the end of our business relationship, in line with HMRC requirements and limitation periods
• Enquiry data (where no contract was formed): retained for up to 2 years
• Marketing consent records: retained until you withdraw consent
• Website analytics data: retained for up to 26 months

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request that we correct any inaccurate or incomplete data
• Right to erasure: to request that we delete your personal data where there is no compelling reason for us to continue processing it
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to request a copy of your data in a structured, commonly used, machine-readable format
• Right to object: to object to our processing of your data, including for direct marketing
• Right to withdraw consent: where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@wynyardpestcontrol.co.uk. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

10. Data Security

We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include encrypted communications, secure password policies, and restricted access controls.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.