FAQs and Policies
Straight answers to the questions we hear most. If yours is not listed, call us on 07851 185689 and we will help.
29 questions across 5 categories
General Questions
7 questionsService coverage, qualifications, and what we do
All pests. We provide a complete pest control and prevention service covering all common pest types including rodents, insects, birds, and wildlife.
Yes. Free quotations on all services. For domestic work, a fixed price quotation is always provided before any work begins.
Yes. We offer a 24 hour emergency call out service. Contact us any time on 07851 185689.
Yes. Our team is fully trained to NPTA and RSPH standards. We are active members of the NPTA and the BASIS PROMPT scheme. See our accreditations page for full details.
We serve the North East of England including Newcastle, Sunderland, Durham, Hartlepool, Middlesbrough, Stockton, and Darlington down to Leeds.
Yes. We offer managed Pest Protection Services and Enhanced Pest Protection Services for commercial premises, including those requiring BRC and AIB audit compliance.
We offer netting, wire systems, bird spikes, electrical deterrent systems, repellent gel, audio and laser devices, and hawking services through a specialist falconer. Trapping and culling are only used as a last resort.
Before Your Visit
5 questionsPreparation, response times, and safety information
We aim to respond to all enquiries on the same day. For emergencies, we offer a 24 hour call out service. Scheduled visits are typically arranged within 24 to 48 hours depending on your location and the nature of the problem.
Preparation depends on the treatment type. For most rodent or insect treatments, we ask that you clear access to affected areas, store food in sealed containers, and keep pets away from treated zones. Your technician will confirm what is needed when booking.
For most standard treatments, you do not need to vacate. Some treatments such as fumigation or heat treatment require you to leave for a set period. Your technician will advise you in advance.
We use treatments that are approved for use in commercial and residential environments. Depending on the product used, there may be a short re-entry period. We will always tell you what precautions to take before and after treatment.
Yes. We are experienced in working in commercial kitchens, food production facilities, and hospitality environments. We use food-safe approved products and follow strict protocols to protect food contact surfaces.
After Treatment
4 questionsFollow-up visits, reports, and confirming results
This depends on the pest type and severity of the infestation. Many problems are resolved in one or two visits. Ongoing contracts are available for commercial and residential clients who require regular monitoring and prevention.
If the problem persists after treatment, contact us and we will return to assess the situation. Our goal is to resolve the problem fully. Speak to us when booking about any guarantee terms that apply to your specific service.
Yes. We provide written documentation of treatments carried out. Commercial clients receive full service reports, which can support BRC, AIB, and other audit requirements.
Your technician will explain what signs to look for and over what timeframe. For rodent work, activity should reduce within a few days of treatment. We are always available to answer follow-up questions after a visit.
Contracts and Pricing
6 questionsCommercial contracts, costs, and what is included
We offer both. Domestic customers typically use one-off treatments but we also provide ongoing contracts for households. Commercial clients can choose from managed Pest Protection Service or Enhanced Pest Protection Service contracts, which include scheduled visits, monitoring, and full documentation.
For domestic work, a fixed price quotation is always provided before any work begins. See our pricing page for details on standard and out-of-hours rates.
Any business handling food, providing public services, or operating in regulated environments, including restaurants, warehouses, hotels, schools, and care homes, should have a documented pest control contract in place. Under UK legislation, businesses are legally required to keep premises free from pests.
Contracts can cover all major pests including rats, mice, cockroaches, ants, flies, bed bugs, birds, and stored product insects. Each contract is tailored to the site environment and risk level.
Yes. Contract clients receive priority response for any pest activity between scheduled visits, ensuring swift action and minimal disruption to business operations.
Pricing depends on site size, pest risk, and inspection frequency. As a guide, our PPM Service Contract starts from approximately £425 per year for a small premises on 8 visits. We provide a free, no-obligation site assessment and quote before any commitment is made.
Responsibility and Legal
7 questionsGuarantees, insurance, landlord obligations, and DIY advice
This depends on the tenancy agreement and the circumstances. Generally, landlords are responsible for structural issues that allow pests to enter, while tenants may be responsible for infestations caused by poor hygiene. We work with both landlords and tenants. Speak to us and we can advise on your specific situation.
Yes. We hold full public liability insurance. Details are available on request.
Yes. Send us a photo via WhatsApp on 07851 185689 or describe what you have seen and we will help identify the pest and recommend the right course of action.
Yes. Our treatments target the infestation identified at the time of service. If pest activity related to the treated infestation returns within the agreed service period, we will revisit and carry out additional treatment where necessary at no extra cost.
For commercial clients on contract, our pest management programmes include scheduled inspections, monitoring, and rapid response call-outs, along with audit-ready documentation to support compliance requirements.
Please note that our service warranty applies only to the infestation originally treated and does not cover new infestations or conditions outside our control, such as structural entry points or environmental factors. Where long-term prevention requires proofing work or environmental changes, our technicians will provide recommendations.
We have extensive experience, but there are occasions when things do not go as planned. If it is within our control, we will resolve any issues at our cost. Unforeseen issues will always be discussed with you openly.
DIY pest control products are available from hardware and DIY stores, but they are less effective than professional-grade treatments. Every week we receive calls from customers who have already spent money on DIY solutions and still require professional help. For established infestations, professional treatment is strongly recommended.
Most councils offer a pest control service and may charge less than a professional contractor. However, council services often have limited resources, which can result in long wait times and short-term treatments that do not get to the root cause. We regularly attend jobs where a previous council treatment did not fully resolve the problem.
Our Accreditations
See the full list of professional qualifications held by our working technicians.
View accreditationsWhat Our Customers Say
Rated 4.9/5 from 300+ clients. Our customers regularly comment on clear communication and thorough service.
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